Padmashree College
The British College

Impact of Computer-Based Technologies on Business Communication

Article 31 Jan 2023 1497 0

Computer Technology

Business communication has undergone a revolution in recent years, with the widespread adoption of computer-based technologies. The digital age has brought with it a range of new tools and platforms that are transforming the way companies communicate internally and with clients, customers, and partners. In this article, we will examine the impact of computer-based technologies on business communication, including the advantages and disadvantages of these tools, the role of remote work and online meetings, and the future of business communication in a digital world.

History and Evolution of Business Communication

Business communication has come a long way since the days of handwritten letters and telegrams. The advent of the telephone, fax machine, and email transformed business communication in the 20th century, and the rise of the internet and mobile devices has continued this trend in the 21st century. The introduction of computer-based technologies has enabled companies to communicate faster, more efficiently, and more cost-effectively than ever before.

Advantages and Disadvantages of Digital Communication Tools

The use of digital communication tools has many benefits for businesses. Some of the key advantages include:

  • Improved efficiency: Digital communication tools can greatly improve the speed and efficiency of internal and external communication. For example, email and instant messaging allow for quick and easy communication with colleagues, clients, and partners.
  • Increased productivity: By reducing the time and effort required for communication, digital tools can help to increase overall productivity.
  • Improved collaboration: Digital communication tools can facilitate collaboration and teamwork, allowing remote workers to participate in meetings and projects as if they were in the same location.
  • Cost savings: The use of digital communication tools can help to reduce costs associated with traditional communication methods, such as travel and printing.

However, there are also some disadvantages to consider, such as:

  • Lack of personal touch: Digital communication can sometimes lack the personal touch of face-to-face interaction and may not be suitable for sensitive or emotional conversations.
  • Potential for misunderstandings: Digital communication can lead to misunderstandings and misinterpretations, particularly when sarcasm or humor is used.
  • Distraction and over-reliance: The constant availability of digital communication can lead to distraction and an over-reliance on technology, which can negatively impact work-life balance.
  • Security concerns: The use of digital communication tools can also raise security concerns, such as the risk of cyberattacks or data breaches.

Examples of Companies that have Successfully Adopted Computer-Based Technologies

Many companies have successfully adopted computer-based technologies to improve their communication practices. Here are a few examples:

  • Company X reduced meeting time by 50% and increased productivity by 30% after implementing video conferencing technology.
  • Company Y saw a significant improvement in cross-departmental communication after introducing instant messaging for internal communication.
  • Company Z implemented a project management tool that allowed for real-time collaboration and communication among team members, resulting in a faster project completion time.

Impact of Remote Work and Online Meetings

The COVID-19 pandemic has accelerated the trend towards remote work and online meetings, with many companies now adopting these practices on a permanent basis. The use of digital communication tools has made it possible for employees to work from anywhere and participate in meetings and projects in real-time. The shift towards remote work has also led to a change in the way companies communicate internally and with clients, customers, and partners.

Future of Business Communication and the Role of Computer-Based Technologies

As technology continues to evolve, so does the way in which businesses communicate. The rise of remote work and online meetings has brought about significant changes to the way companies communicate both internally and externally. By 2025, it's estimated that 80% of all business communication will be conducted through digital channels.

While digital communication tools have brought many benefits to businesses, it is important to continue to assess and optimize these practices. Businesses should strive to find a balance between utilizing the convenience of digital communication and maintaining the human element of face-to-face interaction.


In conclusion, computer-based technologies have revolutionized the way businesses communicate, providing a faster, more efficient, and more accessible means of communication. However, as with any change, it is important to consider the advantages and disadvantages of these tools and to find the right balance that works best for your business. With continued advancements in technology, the future of business communication is sure to bring new and exciting opportunities for companies to connect and collaborate in new ways.

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