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Computer Reservations System in Hotels

Technology 04 Feb 2023 672 0

Computer Technology

Computer Reservations Systems (CRS) have become an essential tool for hotels in managing their reservation process and maximizing efficiency and revenue. In this article, we will explore the definition and explanation of CRS in hotels, the benefits of using a CRS, the features of a good hotel reservation system, the comparison of popular systems, and tips for choosing the right system for your hotel.

Definition and Explanation of Computer Reservations Systems (CRS) in Hotels

A Computer Reservations System (CRS) is a centralized system that hotels use to manage room reservations and related activities. The system allows hotels to control their room inventory, pricing, and distribution. It also helps in providing real-time information about availability and rates to customers through various channels, including online booking engines, call centers, and travel agencies.

Benefits of using a CRS for hotels

Increased Efficiency: A CRS streamlines the reservation process by automating repetitive tasks, reducing manual errors, and providing real-time updates. This results in a more efficient and effective reservation process for the hotel.

Increased Revenue: A CRS helps hotels optimize their pricing strategy by providing real-time data on room availability, demand, and market conditions. This information enables hotels to set prices dynamically and increase revenue.

Features of a Good Hotel Reservation System

Online Booking: A good CRS should provide an easy-to-use online booking engine that allows customers to book rooms directly from the hotel's website.

Room Management: The system should provide real-time information on room availability, pricing, and promotions. It should also allow hotels to manage room types, amenities, and rates.

Reporting Tools: A good CRS should provide detailed reporting and analysis tools to help hotels track their performance and make informed decisions.

Comparison of Popular Hotel Reservation Systems and Their Pricing

There are several popular hotel reservation systems available in the market, each with its own unique features and pricing. Some of the popular systems include:

  • Sabre Hospitality Solutions
  • Pegasus Solutions
  • Hotelogix
  • Protel
  • Opera

The pricing for these systems varies depending on the number of rooms and the features required. It is essential to compare the different systems and their pricing before making a decision.

Tips for Choosing the Right Hotel Reservation System for Your Hotel

  • Determine Your Needs: Consider your hotel's size, location, and target audience when choosing a CRS. Determine the features you need, such as room management, online booking, and reporting tools.
  • Evaluate the Features: Evaluate the features of different systems and compare them to your needs. Choose a system that offers the features you need.
  • Consider the Cost: Consider the cost of the system and compare it to your budget. Choose a system that offers the best value for your money.
  • Read User Reviews: Read user reviews of the different systems to get an idea of their performance and reliability.

"A CRS has been a game-changer for our hotel. We have seen an increase in efficiency and revenue since implementing the system." - John Doe, Hotel Owner.

The hotel technology industry is growing, and the adoption of CRS by hotels is on the rise. According to a recent study, the global hotel technology market is expected to grow by over 7% annually in the next five years.

Case Study: The XYZ Hotel

The XYZ Hotel, a small independent hotel, faced several challenges in managing its reservation process. They were using manual processes, which were time-consuming and prone to errors. The manual processes also made it difficult for the hotel to keep track of room availability and manage room rates. As a result, the hotel was losing out on potential revenue.

In order to streamline their reservation process and increase efficiency, the XYZ Hotel decided to implement a computer reservations system (CRS). The CRS allowed them to automate their reservation process, reducing the risk of errors and increasing accuracy. With the ability to manage room availability and rates in real-time, the hotel was able to maximize their revenue. The CRS also provided the hotel with valuable insights into their guests' booking patterns, which they could use to make informed decisions about room pricing and promotions.

After the successful implementation of the CRS, the XYZ Hotel saw a significant improvement in their reservation process and an increase in revenue. The hotel was able to provide a more efficient and seamless experience for their guests, which helped to build brand loyalty and attract new customers.

This case study highlights the importance of implementing a computer reservations system in hotels. By streamlining the reservation process and providing valuable insights, hotels can increase efficiency, revenue, and guest satisfaction.


Computer reservations systems (CRS) are a critical tool for hotels to optimize their reservation process and increase efficiency and revenue. With the ability to automate the reservation process, manage room availability and rates, and provide valuable insights into guest booking patterns, CRS provide hotels with the tools they need to succeed in the competitive hospitality industry.

When choosing a CRS for your hotel, it is important to consider your specific needs and budget. Some popular hotel reservation systems include Rezdy, Myfrontdesk, and Little Hotelier. Before making a decision, it is recommended to compare the features and pricing of these and other systems to find the right fit for your hotel.

In conclusion, by implementing a computer reservations system, hotels can provide a seamless and efficient reservation experience for their guests, increase revenue, and stay ahead of the competition.

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