CG NET Vacancy for Call Centre Representative

Vacancy 03 Jun 2021 6373 0

CG NET Vacancy for Call Centre Representative: CG NET | CG Communications Limited is Nepal’s leading and the most admired Internet Service Provider company headquartered in the heart of the capital city, Kathmandu. The company is powered by Eight (8) plus decades of rich legacy as Nepal's first multinational conglomerate led by Mr. Binod K Chaudhary, Chairman – CG Corp Global | Chaudhary Group. Taking Nepal to the world.

Vacancy Details:

Title	Call Centre Representative
Category	Call Centre
Level	Mid-Level
No. of Vacancy/s	5
Employment Type	Full Time
Location	Kathmandu

Job Description

Job Purpose

Providing the world-class customer services experience to business subscribers and/or potential clients of CG Communication through direct phone calls (call center calls) in solving internet-related questions.

Shift 24/7 Rotating 8 Hour Shift Pattern.

Job Outline

1. To offer customer support to CG Communication Business clients with kindness and without prejudice, shows interest in the topic of discussion.

To provide quality personalized services
To provide prompt and explicit solutions to clients queries
To provide qualitative advice without discrimination and prejudice

2. To increase client satisfaction, that leads to increase subscriber numbers, sales rate, and revenue.

To identify the client’s needs and to offer the best solutions that suit them.
To inform all the clients/potential clients about the available products and services.
To promote CG Communication products and services
To offer prompt solutions and complete information to clients/potential clients' queries.

3. To prevent conflict situations during the calls

To register/solve the problems related to charges, payments, and other services provided by the company.
To notify and inform immediately the direct superior about possibilities of conflict situations with CG Communication clients.
To monitor the unsolved complaint resolutions.

4. To promote teamwork, pay attention to the cooperation ways as well as individual attention, to assure the best performance

To complete the training programs for new employees.
To inform responsible persons on received of specific calls from customers
To share the job-related information with team peers or relevant team members from other teams.

5. To contribute to increase of professional level and personal efficiency

To know and respect internal policies and procedures.
To set and follow personal objectives and a personal development plan.
To achieve the additional objectives set by direct superior

6. To know and respect companies policies and procedures and is responsible for material company’s goods

To respect the customer's data privacy and informational confidentiality procedure.
To use properly all the company’s goods
To maintain and assure the clean working space, based on the Code of Ethics and Conduct.
Qualifications & Experience
University Degree/ IT Graduate
Computer Literacy (Microsoft Office Advanced Level, Web navigation – Advanced)

7. Excellent Communication Skills