Biratnagar Metropolitan City provides local administrative services, civil registration, official recommendations, tax administration, building permits, social security support and other citizen services through its 19 wards in Morang District.
Some services are available from the respective ward offices, while technical, revenue-related and administrative services are provided by the Office of the Municipal Executive or designated departments. The metropolitan city's official website provides access to the Citizen Charter, electronic tax payment system, civil registration services and other online facilities.
Before applying for any service, residents should confirm the required documents, applicable fees, responsible office and procedures through the latest Citizen Charter.
The ward offices of Biratnagar Metropolitan City are directly involved in providing routine administrative services to local residents.
These offices handle civil registration, various official recommendations, certification of information and facilitation of social security programmes.
Major service areas include citizenship recommendations, relationship certification, residence-related recommendations, house and road access recommendations, and other local administrative functions prescribed by law.
A citizenship recommendation and the issuance of a citizenship certificate are different procedures. A ward office may issue the required recommendation, but the authority to issue a citizenship certificate rests with the relevant district administration authority.
Civil registration is an important public service provided through local governments. It covers the registration of the following vital events:
Birth registration
Death registration
Marriage registration
Divorce registration
Migration registration
Applicants must submit the information and supporting evidence required by law for the relevant registration.
Depending on the nature of the event, the eligible applicant, required certificates, statutory deadlines and procedures may differ. Registering a divorce and making a legal decision concerning divorce are separate functions.
Biratnagar Metropolitan City provides access to electronic civil registration services through its official website.
Residents can obtain various local recommendations from ward offices for administrative purposes.
These may include citizenship recommendations, relationship certification, permanent residence verification, house and road access recommendations, name-related certification and other prescribed matters.
Before issuing a recommendation, the ward office examines the relevant records, supporting evidence and applicable legal provisions. The same documents and procedures do not apply to every type of recommendation.
Applicants should consult the Citizen Charter of their respective ward office before submitting an application.
Biratnagar Metropolitan City provides services relating to local taxes and non-tax revenue within its jurisdiction.
These services cover property tax, land tax, business tax, house rental tax and other service charges and fees applicable under the law.
The metropolitan city's official website provides access to an electronic tax payment system.
Tax rates, exemptions, penalties and payment procedures are determined by the Economic Act and other applicable laws for the relevant fiscal year. Tax schedules from previous fiscal years should not be treated as the currently applicable rates.
The relevant metropolitan departments handle business registration, renewal, record management and business tax services for businesses operating within the metropolitan city's jurisdiction.
Procedures may vary according to the nature of the business, its operating location and its legal classification.
Registration with the metropolitan city does not automatically constitute industrial registration or grant sector-specific permits or licences required from other authorities.
Business operators should review the applicable laws and regulatory requirements before starting operations.
Biratnagar Metropolitan City handles building construction permits within its jurisdiction.
These functions may include approval of building plans, technical assessments, maintenance of construction-related records and other procedures required under applicable standards.
The metropolitan city also has an Electronic Building Permit System (eBPS) portal.
Although applications may be initiated online, final approval, technical verification and other requirements must be completed in accordance with the relevant regulations. Submitting an online application does not constitute approval to begin construction.
The metropolitan city facilitates the management of beneficiary records, applications and renewals under social security programmes.
Eligibility for social security allowances, payment amounts and disbursement procedures are determined by the relevant federal laws and applicable programmes.
In the healthcare sector, the metropolitan city implements and coordinates programmes relating to basic healthcare, immunisation, maternal and child health, sanitation and public health.
Residents should confirm with the relevant offices which healthcare services are available at particular health institutions.
The metropolitan city performs local administrative, planning and monitoring functions relating to school education in accordance with the law.
Its responsibilities also include waste management, public sanitation, local roads, drainage, stormwater management and disaster management.
However, the location of a road, hospital or educational institution within the metropolitan area does not necessarily mean that the metropolitan government directly administers it.
The official website of Biratnagar Metropolitan City includes an electronic services section.
It provides access to tax payment facilities, civil registration, social security services, the Citizen Charter and other public services.
The Citizen Charter provides information about the nature of services, required documents, responsible departments, applicable fees and processing periods.
Not all services can be completed entirely online. Depending on the service, applicants may need to visit the relevant office or complete additional verification procedures.
Residents may submit complaints about service-related problems, delays or other concerns through the relevant metropolitan department or official grievance channels.
Public information can be obtained from notices, decisions, the Citizen Charter and other institutional documents published on the official website.
When submitting a complaint or application, residents should clearly explain the matter and retain any necessary supporting evidence.
Before obtaining services from Biratnagar Metropolitan City, applicants should identify the ward office or department responsible for the required service.
They should confirm the necessary documents, applicable fees, procedures and processing periods through the latest Citizen Charter.
Where online applications are available, applicants should use the official system. Payments should be made through authorised channels, and receipts should be retained.
If any service requirement or procedure is unclear, applicants should seek clarification from the relevant office. Applications should not be prepared or submitted based on assumed documentation requirements, fees or processing periods.
Office: Biratnagar Metropolitan City, Office of the Municipal Executive
Address: Biratnagar, Morang, Koshi Province, Nepal
Phone: 021-577388, 021-590321, 021-513525, 021-514070
Email: info@biratnagarmun.gov.np
Grievance Email: gunaso@biratnagarmun.gov.np
Official Website: https://www.biratnagarmun.gov.np/en
Citizen Charter: https://www.biratnagarmun.gov.np/ne/citizen-charter
Electronic Tax Payment: https://eservice.biratnagarmun.gov.np
Citizen services provided by Biratnagar Metropolitan City are administered through ward offices, the Office of the Municipal Executive and the relevant departmental offices.
Its major service areas include civil registration, local recommendations, taxation, business registration, building construction permits, social security and other local government services.
Before applying for a service, residents should verify the required documents, applicable fees and procedures through the latest Citizen Charter and official notices. This helps ensure that applications are submitted correctly to the responsible office.
Sources: Biratnagar Metropolitan City's official website, Citizen Charter, electronic services section and published local legal provisions.
Information Review Date: October 26, 2026
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