NRB Launches Online Complaints Registration Portal:
If you have any complaints about the services of banks and financial institutions, you can now complain online. Nepal Rastra Bank, the regulatory body of banks and financial institutions, has launched a new service.
NRB states that banks and financial institutions and various types of institutions or agents have given priority to the interests of the customers in a fair, credible, and transparent manner, subject to the business values and norms and policy guidelines of the banking sector. NRB has informed that the system of registering complaints, information of registered complaints, and registration number will be received through email, the status of complaints, and final decision of complaints will be known electronically.
The portal has been brought into operation to protect the interest of the financial customer by ensuring the provision of financial intermediation service by giving priority to the interest of the customer under the guidance of reliable, transparent and business value and recognition and policy direction.
The central bank said in a statement that the service was launched through Gunaso.nrb.org.np http://gunaso.nrb.org.np. To minimize negative behaviors such as non-cooperation, delay, negligence, bias, irresponsibility, negligence, false, misinformation, opaque transactions from financial service providers to financial customers, fair and equal mediation to financial customers A policy has been adopted to encourage the provision or receipt of services.
Similarly, it will help to reduce the discrimination and loss in the flow of deposits, credit flow, debt recovery, and other financial intermediary services contrary to the policy directives from the financial service providers.
The aim is to keep the morale of the customers high and maintain the trust in the financial sector, to inform the Governor about the reforms to be made in the laws, policies, directives, and procedures within the jurisdiction of this bank regarding customer protection and grievance management.
Likewise, the Governor will be informed about the reforms to be made regarding the laws, policies, directives, and procedures falling within the jurisdiction of this bank regarding financial customer protection and grievance management to make the grievance hearing process smooth and transparent.
The central bank has stated that it aims to make policy reforms by informing the governor about the reforms to be made in the laws, policies, directives, and procedures falling within the jurisdiction of the central bank in financial customer protection and grievance management.
Financial customer protection
Banks and financial institutions and various types of institutions/agents providing financial intermediation services by obtaining a license from Nepal Rastra Bank to provide financial intermediation services to the customers in a fair, reliable, and transparent manner subject to the business value and recognition and policy direction of the banking sector. This portal has been created to protect the interest of the financial customer by ensuring the work to be done.
Complaint registration process:
- To register a complaint.
- Complaint information and registration number will be received by email.
- The status of the complaint will be known by the complaint registration no
- The final decision of the complaint registered here will be informed via email.
