NTC Services

Services of Nepal Telecom (NTC)

Nepal Telecom (NTC – Nepal Doorsanchar Company Limited) operates as a national telecommunications service provider with the stated purpose of making modern telecom services accessible and reliable across Nepal, from urban areas to remote and very remote places. Over time, the services referenced in your source material show a progression from foundational telephone connectivity to mobile networks, internet access, fiber broadband, television delivery over fiber, and newer network capabilities.

This article lists and explains NTC services strictly based on the information you provided. It does not add services, packages, features, prices, or coverage claims that are not present in the source. Where the source describes work underway (for example, cloud platform, new billing system, ERP, 5G rollout preparations), those are presented as ongoing areas rather than fully detailed commercial offerings.

What Counts as a “Service” in This Profile

In the provided information, NTC services appear in these practical forms:

• Core communication services (fixed and mobile voice)

• Internet and data services (mobile data and fixed broadband)

• Fiber-based services (FTTH voice/data and NTTV)

• International connectivity services (ISD, ITFS, roaming, international PoPs)

• Value-added services (CRBT, apps, WiFi hotspot)

• Public service and emergency short code access

• Customer service and complaint-handling channels (codes and USSD)

• Service expansion and infrastructure delivery methods (fiber, microwave, satellite)

• Social service delivery through CSR programs (education, connectivity support)

All Services

A — Access Channels (Customer Access and Support)

NTC provides service access and customer support through short codes and USSD codes listed in the source. These are service channels used to obtain information, register complaints, recharge, activate services, and purchase add-ons or packages.

Key access and support channels:

• 197: Enquiry

• 198: FTTH Line Installation and Fault Complain

• 1415: Recharge from NT Recharge Card

• 1415: Mobile balance inquiry, recharge, complaint registration, and information on many services

• 1415: Mobile Complain (as written in the source)

• 14151#: NT Fiber-related information

• *1400#: To get “See Offer” on the SIM

• *400#: GSM Mobile balance query

• *412#: Recharge for various services

• *444#: GSM SIM 4G activation

• *1415#: New SIM first-time activation

• *1415#: Purchase company packages (as written in the source)

• *1444#: Add on Pack purchase

International call access channels listed:

• 1425: To make cheap and quality international outgoing calls

• 1427/1525/1444: To make international calls

Result enquiry channels listed:

• 1600: SLC Result Enquiry

• 1601: +2 Result Enquiry

B — Broadband and Internet Services

The source identifies multiple broadband and internet delivery services that represent NTC’s internet service portfolio across different periods and technologies.

Services named:

• Internet service (start referenced in A.D. 2000)

• ADSL internet service (start referenced in A.D. 2008)

• WiMAX-based broadband internet service (start referenced in A.D. 2012)

• FTTH (Fiber to the Home) services (sales and distribution start referenced in A.D. 2015)

• Wireless home broadband (Namaste WiFi) (start referenced in A.D. 2021)

• WiFi Hotspot service (operation referenced in A.D. 2014)

• WiFi 6 (start referenced in A.D. 2025)

From the source’s service expansion and infrastructure notes, broadband delivery is also supported in remote and difficult geography using:

• Fiber transmission

• Microwave transmission

• Satellite transmission

C — Calling Services (Fixed, Mobile, and Enhanced Calling)

NTC’s calling services in the source include both fixed voice services and mobile voice services, alongside later calling enhancements introduced through newer network capabilities.

Calling services named or clearly referenced:

• PSTN voice service (explicitly referenced through PSTN customer figures)

• GSM mobile voice service (start referenced in A.D. 1999)

• International Trunk Service (ISD) (start referenced in A.D. 1987)

• VoLTE and ViLTE services (commercial start referenced in A.D. 2022)

• VoWiFi service (commercial start referenced in A.D. 2025)

The source also references legacy or trial service work:

• CDMA technology trial operation for Voice and data services (A.D. 2005)

D — Data Services (Mobile Data and Related Connectivity)

The source uses “data services” to include email, internet, and related data usage, and it highlights GSM mobile data as the dominant component, with FTTH data as a separate component.

Data services named:

• GSM mobile data services (referenced through user counts)

• GPRS (start referenced in A.D. 2007)

• 3G services on GSM mobile (referenced in A.D. 2007 alongside GPRS and CRBT)

• 4G data usage scale (referenced through “GSM 4G customers” counts)

• FTTH data services (referenced through FTTH data customer count)

E — Entertainment and Television Services

NTC’s content delivery service in the source is presented through IPTV and NTTV services linked to the FTTH network.

Services named:

• NTTV television service on the FTTH network (start referenced in A.D. 2021)

• IPTV services (referenced through IPTV customer count and IPTV procurement/tender activity in 2082/06/07)

F — Fiber and Network Backbone Services

Fiber and backbone connectivity appears in the source as both customer-facing (FTTH) and network-level connectivity (cross-border link, optical fiber projects).

Services and infrastructure elements named:

• FTTH (fiber to the home) network expansion (capacity, homepass, OLT, CPE references)

• Commercial operation of the optical fiber link between Nepal and China via the Kerung border point (A.D. 2018)

• Optical Fiber expansion contracts:

  • 132 km contract completed on 2082/07/11

  • 117 km contract completed on 2082/09/11

  • Siraha–Rajbiraj 57 km section completed

• RTDF-funded Optical Fiber expansion (Package A, B, and C) totaling 267 km completed

• Midhill Optical Fiber project: preliminary DPR prepared and submitted under an MOU with Nepal Telecommunications Authority (Lumbini and Gandaki provinces)

G — Global Connectivity Services (Roaming, ITFS, International PoPs)

The source lists multiple elements that support international connectivity and international service operations.

Services named:

• International Toll Free Services (ITFS) (start referenced in A.D. 2012)

• International PoP and Multi-Service PoPs:

  • First international PoP in Singapore (A.D. 2011)

  • Additional Multi-Service PoPs in Hong Kong and Doha (A.D. 2012)

• Roaming services:

  • GSM prepaid roaming started in India and China (A.D. 2019)

  • Prepaid roaming expansion to other countries (A.D. 2020)

H — Help and Public Service Short Codes (Emergency and Government Services)

The source lists special short code services that connect the public to emergency services and government-related channels. These are presented as NTC-provided access services through the telecom network.

Special short code services listed:

• 100: Police

• 101: Fire Brigade

• 102: Ambulance

• 103: Traffic Police

• 104: Child Search

• 105: Nepali Army, Kathmandu Valley

• 106: Nepali Army, Central Military Police Battalion

• 107: Commission for the Investigation of Abuse of Authority

• 111: Military Hospital, Chhauni

• 1098: Child Helpline

• 103: Traffic Police Accountability (as written in the source)

• 1111: Hello Government

• 1144: Tourist Police

I — Inclusion and Digital Enablement Services (Digital Transformation Role)

The source describes NTC’s role in digital transformation and national development. While not listed as separate product names, these are stated service contributions in the profile.

Service contributions stated:

• Reducing the Digital Divide

• Enhancing digital literacy

• Implementing the concept of e-government

• Supporting education, health, and the economy through expanded communication services

J — Journey of Technology Adoption (Service Modernization Areas)

The source references modern service domains and system upgrades that NTC is working on or prioritizing.

Areas of work or priority stated:

• 5G testing (A.D. 2023) and ongoing rollout preparation work (radio stage; core expansion; SA Mode work including Network Slicing)

• Cloud platform work

• New billing system work (committee formed to review tender documents for re-tendering)

• ERP work

• Data center construction (equipment installation nearing completion)

• Future priorities:

  • Expansion of 5G services

  • Internal software development

  • Establishment of a 400G IP Network

  • Optical fiber expansion in all provinces

  • Operation of 7 customer service centers

  • Management of a 24/7 Network Operations Center

  • Expansion of services on taking routes

  • “Predictability Based Preventive Maintenance”

  • Increased automation in daily operations

How These Services Work Together

Fixed voice (PSTN) and national calling continuity

The source confirms PSTN as an active voice service category through the PSTN customer base figure. In practical terms, PSTN represents fixed telephone connectivity that remains relevant for stable voice access in many service contexts. The source also links repair and installation complaint handling (for FTTH lines in particular) to short code 198, and general enquiry to 197.

GSM mobile services (2G, 3G, 4G/LTE)

The source clearly positions GSM mobile as the dominant customer base and a major service delivery platform. NTC’s GSM service history includes:

• GSM mobile service start (A.D. 1999)

• GPRS, 3G, and CRBT service start on GSM mobile (A.D. 2007)

• LTE service start (A.D. 2017) and nationwide soft launch (A.D. 2019)

• Continued expansion through BTS operations across 2G, 3G, and 4G

The source also gives a clear snapshot of usage by network generation (2G, 3G, 4G user counts), showing how mobile services are distributed across technology layers.

Internet services across time (ADSL, WiMAX, mobile data, FTTH)

NTC’s internet service footprint in the source progresses through:

• Internet service start (A.D. 2000)

• ADSL start (A.D. 2008)

• WiMAX broadband start (A.D. 2012)

• FTTH sales and distribution start (A.D. 2015)

• Wireless home broadband (Namaste WiFi) start (A.D. 2021)

This shows multiple ways of providing internet access, which is consistent with the source’s stated goal of reaching from urban areas to very remote places using different transmission technologies.

Fiber-led services (FTTH voice/data, NTTV, IPTV)

FTTH is both a broadband service and a platform for additional services:

• FTTH provides voice and data services (both customer counts provided in the source).

• NTTV is explicitly stated as a television service delivered on the FTTH network.

• IPTV is referenced as a customer service category and also as a procurement area (tender called on 2082/06/07 with evaluation ongoing).

The source includes distribution capacity and network elements (OLT, Homepass, CPE) that reflect FTTH’s role as a key access network.

International connectivity (ISD, ITFS, roaming, PoPs)

NTC’s international services and enabling infrastructure in the source include:

• ISD (international trunk service)

• ITFS (international toll free services)

• International PoP presence (Singapore, with additional PoPs in Hong Kong and Doha)

• GSM prepaid roaming (start in India and China; later expanded to other countries)

These elements together describe the service capability for international calling, toll-free connectivity, and roaming-based continuity for mobile users.

Coverage and Remote Access Methods

The source provides a national service reach statement tied to 4G/LTE expansion:

• 4G/LTE coverage expanded to 749 local levels in 77 districts across all seven provinces.

• Mobile services available in more than 9,408 locations (as written in the source).

• Remote and very remote service continuity supported through fiber, microwave, and satellite transmission technologies.

These points matter because they describe the operating environment in which NTC services are delivered, especially where terrain and distance require multiple transmission approaches.

Customer Service Experience (What Users Can Do Through Codes)

From the source, NTC’s customer-facing service experience is strongly supported by codes and USSD access. In practical terms, users can:

• Ask for enquiry support (197)

• Register FTTH installation and fault complaints (198)

• Recharge and manage account/service needs (1415 and USSD codes)

• Activate 4G on GSM SIM (*444#)

• Access offers (*1400#) and check balance (*400#)

• Purchase add-ons or packages (*1444#, *1415#)

• Handle CRBT-related actions (1555)

• Use international call short codes (1425; 1427/1525/1444)

• Use result enquiry services (1600; 1601)

CSR Service Delivery as Public Support

The source describes CSR programs that function as direct service delivery to citizens and institutions. These are not presented as commercial products, but they are explicitly described as services provided by NTC under its social responsibility program.

CSR services and support mentioned:

• Free online e-learning classes for approximately 200,000 government/community school students preparing for SEE (2081)

• Provision of 2 GB data per day to 10,000 students for 5 months

• Free telephone calls for 5 months at a rate of 10,000 calls per day, including installation cost of 3 SIP PBX lines

• ICT labs established in 40 government/community schools

• School bags and uniforms provided to 6,000 students (bearing company logo, as written in the source)

• Free WiFi internet plan for 3 international and 31 domestic airports; service started at Tribhuvan International Airport

• Support materials for 20 old age homes/orphanages/children’s homes/charitable social organizations

• Free internet service of 60/60 hours annually for 100 government/community schools and listed social/religious institutions

• Support for e-libraries in community libraries; computers and white canes for visually impaired people; walking sticks and useful daily-life materials for senior citizens

Disclaimer

This information is provided for general informational purposes only and is strictly based on the source information you supplied. Service features, coverage, procedures, and short codes may change over time, and some areas are described in the source as work underway rather than fully specified services. For the most current and official details, refer to Nepal Telecom’s publications and the relevant government or regulatory sources.

References to telehealth, telemedicine, and tele-education are informational only and are not medical advice, diagnosis, or treatment.